I FOUND A PIECE I LIKE, BUT IT HAS BEEN SOLD. CAN YOU REMAKE THIS FOR ME?
Most of the time I can. Please contact me with the name or picture of the piece you would like. If I no longer have access to a vintage aspect of the piece I can offer something similar most of the time.
HOW LONG DOES IT TAKE TO FINISH A CUSTOM ORDER?
For further details on custom requests please click on the CUSTOM-MADE link.
WHEN WILL YOU SHIP MY ITEM?
Items are shipped a day after full payment has been received, except on Sundays. If payment was posted on Saturday, shipping will be set on Monday.
CUSTOM ITEM: Once finished, I will send you an email notification. You may post full payment through Paypal, bank remittance or bank deposit.
READY TO SHIP ITEM: For payments made online and through bank deposit, the item will be shipped the day after purchase has been confirmed. If you have sent payment through bank deposit, kindly send me a photo of your deposit slip to confirm right away.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
PHILIPPINES: Please allow 2-3 days from date of shipping. Note that production time is excluded for custom-made items.
INTERNATIONAL: Standard post will take an estimated time of 2-4 weeks (production time excluded for custom-made items).If you wish for a faster courier, that can be arranged for you. Please contact me before you submit your order to check whether I can meet your time frame. Parcels may be shipped internationally via an express courier service, which takes 3-5 business days for delivery.
Kindly note that Bonne handmade will no longer be responsible for the items, once sent through the mail. Please order your pieces months in advance to ensure that they arrive on time.
HOW MUCH IS SHIPPING?
PHILIPPINES: SHIPPING IS FREE OR PICK-UP IN MAKATI.
INTERNATIONAL: Shipping charges will depend on your location. Please contact me to discuss.
WILL I BE CHARGED IMPORT TAXES?
Customs or import duties are charged when the parcel reaches its destination country and the recipient of the parcel must pay these charges. I recommend that you contact your local customs office for current charges before you order, to avoid any unforeseen charges.